Terms of service
Terms of Service
Last updated: 18 May 2026
These Terms of Service explain the rules for using our website and buying products or services from Hot Spas UK.
By using our website or placing an order with us, you agree to these Terms of Service.
Our website is:
For any questions, please contact us at:
Email: info@hotspasuk.co.uk
Postal address: [INSERT BUSINESS POSTAL ADDRESS]
1. About us
This website is operated by Hot Spas UK.
Throughout these Terms of Service, the terms “we”, “us” and “our” refer to Hot Spas UK.
We sell hot tubs, hot tub chemicals, filters, accessories, spare parts and related products. We may also offer servicing, repairs, maintenance, advice and support.
2. Using our website
You agree to use our website lawfully and responsibly.
You must not use our website:
- For any unlawful purpose
- To submit false, misleading or fraudulent information
- To interfere with the security or operation of the website
- To upload or transmit viruses, malware or harmful code
- To copy, reproduce or misuse our website content without permission
- To attempt to gain unauthorised access to our systems, accounts or data
We may restrict or block access to the website if we believe it is being misused.
3. Product information
We try to ensure that product descriptions, images, specifications, prices and availability information are accurate and up to date.
Product images are for illustration purposes only.
You are responsible for checking that a product is suitable for your needs before placing an order. If you are unsure, please contact us before buying.
4. Prices
All prices are shown in pounds sterling.
Prices may change from time to time without notice, but changes will not affect orders that we have already accepted.
Delivery charges and any applicable additional costs will be shown at checkout before you place your order.
5. Orders
When you place an order through our website, you are making an offer to buy the products in your basket.
Your order is not accepted until we confirm acceptance or dispatch the goods.
We may refuse, cancel or amend an order where necessary, including where:
- A product is unavailable
- There is an error in the price or product information
- Payment has not been authorised
- We suspect fraud or misuse
- Delivery is not available to the address provided
- The order contains incorrect or incomplete information
If we cancel an order after payment has been taken, we will refund any amount paid for the cancelled items.
6. Payment
Payment must be made using one of the payment methods available at checkout.
Payments may be processed by third-party payment providers such as Shopify Payments, Stripe, PayPal or other providers made available on our website.
We do not store your full debit or credit card details on our own systems.
7. Delivery
Delivery costs and available delivery options will be shown at checkout.
Delivery times are estimates only unless we have specifically agreed a delivery date with you.
Some products, including hot tubs and large or bulky items, may require special delivery arrangements.
For full delivery information, please read our Shipping Policy.
8. Returns, refunds and cancellations
Your rights to cancel, return items or request a refund are explained in our Refund & Returns Policy.
Nothing in these Terms of Service affects your statutory rights.
If goods are faulty, damaged, not as described or not fit for purpose, you may be entitled to a refund, repair, replacement or other remedy under UK consumer law.
9. Chemicals and safety
Some products sold on our website may include hot tub chemicals, cleaning products, water treatment products or other items that must be used carefully.
You agree to read and follow all product labels, safety instructions, dosage instructions and manufacturer guidance before using any chemical, cleaning or water treatment product.
You must store chemicals safely, securely and out of reach of children and pets.
We are not responsible for damage, injury or loss caused by misuse, incorrect dosing, unsafe storage, mixing chemicals, ignoring instructions, or using products for purposes other than those intended.
10. Hot tubs, installation and access
If you buy a hot tub or large item, you are responsible for making sure the delivery location is suitable unless we have agreed otherwise in writing.
This includes checking:
- Access routes
- Measurements
- Ground level and base suitability
- Electrical requirements
- Water supply and drainage
- Any restrictions, steps, gates, narrow paths, parking issues or obstacles
Hot tubs should be installed and used in accordance with manufacturer instructions and any applicable electrical or safety requirements.
Where professional electrical work is required, this should be carried out by a suitably qualified person.
11. Servicing and repairs
Where we offer servicing, repairs, call-outs or maintenance appointments, these may be subject to separate arrangements, prices and availability.
We will explain the relevant details before confirming an appointment where possible.
If parts need to be ordered for a repair, this may affect timescales and costs.
If you need to cancel or rearrange a service or repair appointment, please contact us as soon as possible.
12. Availability
All products and services are subject to availability.
We may change, discontinue or remove products or services at any time.
If a product becomes unavailable after you place an order, we will contact you to discuss alternatives, delays or cancellation.
13. Offers, promotions and discount codes
From time to time, we may offer promotions, discounts, free delivery offers or discount codes.
Promotions may be subject to conditions, expiry dates, stock availability or exclusions.
We reserve the right to amend or withdraw promotions at any time.
14. Customer accounts
If customer accounts are available on our website, you are responsible for keeping your login details secure.
You must tell us as soon as possible if you believe your account has been accessed without permission.
We may suspend or close accounts where we suspect fraud, misuse or breach of these Terms of Service.
15. Intellectual property
All content on our website, including text, images, graphics, logos, branding, product descriptions, layouts and design elements, belongs to us or our licensors unless stated otherwise.
You may view and use the website for personal shopping purposes only.
You must not copy, reproduce, distribute, modify or use our website content for commercial purposes without permission.
16. Third-party links
Our website may contain links to third-party websites or services.
We are not responsible for the content, accuracy, security or privacy practices of third-party websites.
You use third-party websites at your own risk.
17. Privacy
We collect and use personal information in accordance with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use, store and protect your personal information.
18. Limitation of liability
Nothing in these Terms of Service limits or excludes our liability where it would be unlawful to do so.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any rights you have under consumer law.
Subject to this, we are not responsible for:
- Losses caused by misuse of products
- Losses caused by failure to follow instructions
- Losses caused by incorrect installation or maintenance
- Business losses, loss of profits or loss of revenue
- Website downtime or temporary unavailability
- Delays caused by events outside our reasonable control
19. Events outside our control
We will not be responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control.
This may include courier delays, supplier delays, extreme weather, strikes, technical issues, power failures, transport disruption, government restrictions or other unexpected events.
We will do our best to keep you informed where this affects your order or service.
20. Changes to these Terms of Service
We may update these Terms of Service from time to time.
The latest version will always be posted on this page.
The Terms of Service in place at the time you place your order will apply to that order.
21. Governing law
These Terms of Service are governed by the laws of England and Wales.
If you live in Scotland, Northern Ireland or another part of the UK, you may also have rights under the laws that apply where you live.
22. Contact us
For any questions about these Terms of Service, please contact:
Hot Spas UK
Email: info@hotspasuk.co.uk
Website: https://hotspasuk.co.uk
Postal address: 12 Thistle Spinney, Worthing, West Sussex. BN13 3GY.